What we do
Welcome to Ventask, your premier BPO partner in Portugal, specializing in a wide range of customer-centric solutions designed to elevate your business. At Ventask, we excel in delivering exceptional Contact Center Services, ensuring seamless customer interactions across various channels. Our dedicated team provides comprehensive Full Time Customer Service, offering round-the-clock support to meet your clients’ needs with efficiency and professionalism. We specialize in Email Management Service, handling your correspondence meticulously to maintain optimal communication standards and enhance customer satisfaction.
Ventask is your go-to provider for Chat Support Projects Outsourcing, leveraging cutting-edge technology and skilled agents to manage chat interactions effectively. Whether you need support in technical troubleshooting, sales inquiries, or general customer assistance, our Chat Support Service is tailored to enhance customer engagement and drive positive outcomes for your business.
With a commitment to quality and innovation, Ventask is dedicated to optimizing your customer service operations while fostering long-term client relationships. Partner with us to experience customized BPO solutions that meet your unique business requirements and propel your organization towards success. Contact Ventask today to explore how we can transform your customer service experience and accelerate your business growth.
CONTACT CENTER
Does your company need to reach a new level of excellence by creating contact center services? Ventask provides outbound and inbound services with the rigor and excellence that your business deserves. But we go even further: we value customization so that each solution exceeds our customers’ expectations and business needs.
Promote your products and services and attract new customers. Solidify your business. Create a customer support line or even sales support. Ventask – we value the humanization of your business!
OUTBOUND
Attracting new customers
Scheduling visits/meetings for commercial teams
Promotion of products and services
Database update
Billing management
Cross-selling & up-selling
Follow-up a mailings
Satisfaction surveys and surveys
INBOUND
Client support
Sales Support
Information Services
Help-desk
Email management
Call overflow
POINT OF SALE MANAGEMENT
Does your brand need to be closer to consumers and ensure a more humanized approach? Ventask has teams with a high level of training that allow it to expand interaction with its audience, regardless of the nature of the point of sale, products and services.
We look at the profile of your brand and create a team that responds to that profile with excellence. Experiences vary substantially depending on the products and services and their respective points of sale. In this sense, Ventask develops experiences adapted to each client’s reality and business objectives.
We provide point of sale management services in shopping malls, airports, supermarkets and other regional locations and events. Ventask – we value customization!
BRAND ACTIVATION
Does your brand need to be closer to consumers and ensure a more humanized approach? Ventask has teams with a high level of training that allow it to expand interaction with its audience, regardless of the nature of the point of sale, products and services. We look at the profile of your brand and create a team that responds to that profile with excellence. Experiences vary substantially depending on the products and services and their respective points of sale. In this sense, Ventask develops experiences adapted to each client’s reality and business objectives. We provide point of sale management services in shopping malls, airports, supermarkets and other regional locations and events. Ventask – we value customization!
OTHER SERVICES
Are you looking for a strategic partner for the development of complementary services related to contact center activity? Ventask offers diversified services that allow it to respond to the most demanding challenges presented by companies from different market segments.
Ventask provides the following range of services:
» Comprehensive backoffice services
» Processing of membership forms/proposals
» Recording and processing voice messages
» Interactive automated service
» SMS Broadcast
Don’t find the services you are looking for here? Ask for information!
Credit Intermediary
We are certified by Banco de Portugal to provide credit intermediation services. We guarantee the quality of data processing and the legality of the entire operation.
We bring together skills to:
» Present or propose credit agreements;
» Provide assistance in the preparatory acts of the procedure,
» Enter into credit agreements on behalf of financial institutions;
» Offer consultancy services.
We are prevented from receiving or delivering any amounts related to the formation, execution and early fulfillment of credit agreements, as well as complaint procedures: Consumers can lodge a complaint regarding the actions of credit intermediaries by completing the Complaints Book or directly with Banco de Portugal.
Alternative Dispute Resolution Means:
» Arbitration Center
» Arbitration Center Regulations
» Arbitration Agreement
» Resolution of Consumer Conflicts
Ventask
Av. Marquês de Tomar 92C
1050-041 Lisboa
