To what extent can instigated competitiveness be healthy? In environments with high demands for results, such as in contact centers, it is common for the vast majority of employees to create competitive strategies between teams or colleagues.
It’s no secret that competitiveness helps with professional development, as we become more attentive and more dedicated to a project. This even leads us to open our minds to new opportunities for growth and professional recognition.
I believe that healthy competition reflects a balance between each person’s desire for evolution and self-improvement, without leading to negative competition. In this way, I argue that an environment with healthy competition leads to more productivity, innovation and motivation among teams within the company. Additionally, proximity to colleagues ends up inducing a common sense of urgency: personal and professional fulfillment.
If we take it to our Contact Center reality, I can say that competitiveness is essential to motivate those who are not committed to achieving the required goals.
Following Charles Darwin’s theory of evolution, “The law of survival”, we humans also live, consciously or unconsciously, by the law of the fittest. Our goal is to always acquire more, to be able to face confrontations and competitions with other colleagues.
This climate of competition guarantees a greater probability of following a line of thought, directed towards achieving results and, thus, we build a solid team, in which only those who seek evolution, results and growth remain.
It is important to demystify the expression of competitiveness in the professional field, as it is something normal and occurs in different sectors. Furthermore, it is through this fight for excellence that many of us leave our comfort zone and create new ways and processes of sales, necessary and fundamental for our growth and also for the development of the company we represent.
Our role is no longer merely about execution and we begin to develop new skills by thinking outside the box. With this, we achieve more sales, more results and greater notoriety, which automatically opens doors for us to progress in our professional career.
In fact, this was my natural process within Ventask. I chose the sales area for my professional start and I dealt, on the first line, with a competitive and arduous environment. However, the attention to detail in each expression used on the phone, the care when sending an email and, even, my ability to influence customers aroused in me an immense curiosity about the Contact Centers sector.
Ventask was my first employer and here I have already reached three levels. Today I am a Backoffice and my tasks include validating the sales of my former colleagues, communicating directly with some customers and developing and creating reports for Management.
The enthusiasm with which I carry out my duties is based on my desire to grow and evolve, as my desire has remained the same since the first day of joining Ventask: to be recognized as the employee who carries out each task in the most intelligent and effective way. .
